QUALITY POLICY
The business activities of the company DINOS KRITIOTIS AND SON LTD involve the importation, distribution, installation, maintenance, and technical support of office equipment. The fundamental principle and commitment of the company is to meet the needs and expectations of its customers by providing quality products and services.
This objective is intertwined with:
- The trade and supply of products in accordance with customer requirements, as well as applicable laws and regulations.
- The full understanding of its customers’ requirements.
To achieve the above, the company’s management:
- Has adopted a Quality Management System (QMS) in accordance with the International Standard ISO 9001, which is applied to all activities that affect the quality of its products and customer satisfaction.
- Continuously reviews and improves the characteristics of its services, wherever feasible, as well as the effectiveness of its processes and, by extension, the entire QMS.
- Sets measurable quality objectives, which are evaluated within the framework of QMS reviews by the company’s management.
- Provides the necessary resources for the uninterrupted, efficient, and effective operation of the company.
- Aims to develop long-term, good relationships with reliable, quality-focused, technologically advanced, and conscientious suppliers.
- Invests in the continuous training, information, and education of its staff.
The continuous effort to improve the products it trades, the services it provides, its QMS processes, and customer satisfaction constitutes a core focus of the company and a philosophy embraced by every member of its team.
